Frequently asked questions
How do I redeem deposit match bonus or free spins?
Claiming Deposit Match Bonus Codes
- Click cashier and make a deposit
- Once you make a successful deposit, click the “Bonus” button.
- Refer to the Promotions page for the available bonus codes
- Enter the bonus code and click “Claim” button
Claiming Free Spins
- Click cashier
- In Cashier click the “Bonus” button.
- Enter the Bonus Code stated in your invite email or letter.
- The system will prompt you to enter Invite Code which is also stated in your invite email or letter.
- Click the “Claim” button
*Unique invite codes consist of a combination of letters and numbers. Some letters might appear like a number, i.e. letter O and zero 0, letter I and number 1. Please be careful of this.
Where do I find my free spins?
- After redeeming your bonus code and invite code from the cashier.
- There will be a message right straight from the cashier´s wall that your free spins is now in your account. It will indicate the number of spins and to which game it´s for.
- From the lobby, you'll see a search bar at the upper right hand side and type in the game that you see in you invitation email or letter.
My deposit got declined. What should I do next?
- Make sure the details of your name and address you entered when registering your credit card on the casino:
- are the same as those the credit card company have on its records
- do not include your title (e.g. “Mr.”, “Dr.”, etc)
- are correct and complete (include the ZIP code and do not use "12345", etc)"
- contact the your bank to validate these details
- alternatively try another credit card.
- please ensure that you are entering the correct CVC number (three digits on the back of your card)
- Try to make a deposit in 5-10 minute intervals (at least)
- Also try purchasing in slightly different amounts (e.g. $48 then $50)
- Also try using non-rounded amounts (e.g. $47.99 instead of $48)