F.A.Q.

How do I redeem deposit match bonus or free spins?

Claiming Deposit Match Bonus Codes

  • Click cashier and make a deposit
  • Once you make a successful deposit, click the "Bonus" button.
  • Refer to the Promotiosn page for the available bonus codes http://www.atlantisgoldcasino.com/promotions/
  • Enter the bonus code and click "Claim" button

Claiming Free Spins

  • Click cashier
  • In Cashier click the "Bonus" button.
  • Enter the Bonus Code stated in your invite email or letter.
  • The system will prompt you to enter Invite Code which is also stated in your invite email or letter.
  • Click the "Claim" button

*Unique invite codes consist of a combination of letters and numbers. Some letters might a appear like a number, i.e. letter O and zero 0, letter I and number 1. Please be careful of this.

Where do I find my free spins?

  • After redeeming your bonus code and invite code from the cashier.
  • There will be a message right straight from the cashier's wall that your free spins is now in your account. It will indicate the number of spins and to which game it's for.
  • From the lobby, you'll see a search bar at the upper right hand side and type in the game that you see in your invitation email or letter.

My deposit got declined. What should I do next?

  • Make sure the details of your name and address you entered when registering your credit card on the casino:
    • are the same as those the credit card company have on its records
    • do not include your title (e.g. "Mr.","Dr.",etc)
    • are correct and complete (include the ZIP code and do not use "12345", etc)
    • contact the your bank to validate these details
    • alternatively try another credit card.
    • please ensure that you are entering the correct CVC number (three digits on the back of your card)
  • Try to make a deposit in 5-10 minute intervals (at least)
  • Also try purchasing in slightly different amounts (e.g.$48 then $50)
  • Also try using non-rounded amounts (e.g.$47.99 instead of $48)